Return Policy for Vinyl Decals
Returns and Exchanges
We gladly accept returns and exchanges:
- Contact us at firstname.lastname@example.org within 7 days of delivery
- Ship items back within 14 days of delivery
Please contact us if you have any problems with your order.
If you are not 100% satisfied with your purchase, please contact us and return the item in its original unused condition within 14 days of delivery for a full refund of the item cost less any and all shipping charges.
The following items can't be returned or exchanged:
Because of the nature of these items, custom or personalized orders cannot be returned unless they arrive damaged or defective.
We use Oracal 631 vinyl. Recently, the manufacturer has stated that this type of vinyl will not adhere (stick) to Teflon, Stain Resistant, Low VOC or VOC FREE paints. Please take this into consideration before placing your order. If you still choose to order with this type of paint on your walls and the decal does not stick – NO refunds or replacement decals will be issued.
- We cannot accept returns on items that have been installed or if installation has been attempted.
- We cannot accept returns/exchanges on custom orders.
- Customer is responsible for return shipping costs.
- Should you choose to return your eligible order, please email us ahead of time to obtain a return authorization code.